Plants are live products and require special handling.

Please read our return policy carefully.

Returns

Due to the perishable nature of plants, we generally do not accept returns.

Returns may only be accepted if:

• Wrong product delivered
• Completely damaged product received
• Empty package received

Reporting Issues

Customers must report issues within 24 hours of delivery.

Please provide:

• Order Number
• Photos
• Unboxing Video
• Description of the issue

Claims without an unboxing video may not be accepted.

Refund Eligibility

Refunds may be approved if:

• Wrong product shipped
• Product severely damaged during transit
• Product unavailable after payment

Replacement

Where possible, we will provide:

• Replacement plant
• Alternative product
• Store credit

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind
• Customer ordered wrong product
• Delay caused by courier
• Plant damage after delivery
• Improper plant care
• Natural growth variations
• Seasonal differences

Refund Processing

Approved refunds will be processed within:

5–7 Business Days

Refunds will be made using the original payment method.

Cancellation

Orders can be cancelled before dispatch.

Once dispatched, cancellation requests cannot be accepted.

Contact

Sai Mauli Nursery

Website: www.saimaulinursery.com

WhatsApp: 9762618189

Email: Rajusaiyyad1@gmail.com

Address:

NH3, Near HP Petrol Pump, Adgaon, Tal. Chandwad, Dist. Nashik – 423101